Visa launches new AI tools to manage the charge dispute process

Visa launches new AI tools to manage the charge dispute process


Key Points
  • Visa launched six new artificial intelligence tools to help entities involved in the payments process manage charge disputes, the company told CNBC exclusively.
  • Visa said it processed more than 103 million disputes globally in 2025, marking a 35% increase since 2019.
  • It’s the latest example of major financial institutions introducing AI.



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