United Airlines grows highest-end Polaris airport lounge by 50% in battle for wealthy customers

United Airlines grows highest-end Polaris airport lounge by 50% in battle for wealthy customers


United Airlines Polaris lounge in Chicago

United Airlines

United Airlines‘ top-tier airport lounge reopened in Chicago on Tuesday, featuring a 50% larger space and Crate & Barrel furnishings as carriers’ battle for higher-spending customers becomes more crucial.

The 25,000-square-foot-Polaris lounge is in Terminal 1 at United’s home hub, Chicago O’Hare International Airport. It has seating for 350 passengers, six additional bathrooms, a second “speakeasy-style” bar and 50 seats for sit-down dining.

United opened its first Polaris airport lounge in 2016 along with its new long-haul, business-class cabin of the same name. The lounge is reserved for customers flying internationally in the Polaris cabin, and its debut created a two-tiered lounge system with the airline’s more common United Clubs. That tiered model was also adopted by American Airlines and last year, Delta Air Lines.

United Airlines’ “speakeasy” bar at its new Chicago Polaris Lounge.

United Airlines

Airlines have been revamping their lounges to accommodate more and more customers who qualify for entry with popular credit cards, elite frequent flyer status or just by buying more expensive tickets. Carriers have said that premium-class travel has remained resilient while bookings in the back of the plane have come up light this year.

United is also expanding its Polaris lounge at Newark Liberty International Airport in New Jersey, which will open in June, Aaron McMillan, United’s managing director of hospitality programs, told CNBC. It is also is doing some “early design work” for a possible Polaris lounge at its hub in Denver.

McMillan said the carrier did see “some some tight spots during the day where the lounge was near capacity” in Chicago last summer, though plans to grow the lounges have gone back years.

In addition to expanding its main United Club lounges, the airline has also opened grab-and-go lounges in Denver and Houston to help with overcrowding at larger facilities and to offer a product to time-pressed travelers.

The rise of airport lounges



Source

David Ellison has a rocky history at the box office. Buying Warner Bros. could fix that
Business

David Ellison has a rocky history at the box office. Buying Warner Bros. could fix that

Chairman & CEO Paramount David Ellison attends the UFC 324 event at T-Mobile Arena on January 24, 2026 in Las Vegas, Nevada. Jeff Bottari | Ufc | Getty Images If there’s one thing that Paramount Skydance CEO David Ellison knows well, it’s an impossible mission. Ellison, producer of five of the “Mission: Impossible” films, has […]

Read More
Restaurant reservation wars heat up as DoorDash enters the arena with Resy, OpenTable
Business

Restaurant reservation wars heat up as DoorDash enters the arena with Resy, OpenTable

Now available on your favorite food delivery app: restaurant reservations. The still-simmering reservation wars of the last decade could fully reignite this year, as a shifting tech landscape pits some of the biggest players against each other to capture businesses and users alike. Reservation incumbents, delivery app newcomers and premium credit card partnerships are all […]

Read More
Lowe’s earnings beat as sales jump more than 10% despite sluggish housing market
Business

Lowe’s earnings beat as sales jump more than 10% despite sluggish housing market

A Lowe’s store in Concord, California, US, on Monday, Nov. 17, 2025. David Paul Morris | Bloomberg | Getty Images Lowe’s topped Wall Street’s quarterly revenue and earnings expectations on Wednesday, as the retailer’s quarterly sales grew more than 10% year over year. The home improvement company said it expects total sales for the full […]

Read More