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Software startup NinjaOne has surpassed $500 million in annual recurring revenue, or ARR, the company announced Tuesday.
The IT management platform saw revenue grow nearly 70% year over year and its customer base increase more than 60% over the last year to 35,000.
President and Chief Financial Officer Chris Matarese told CNBC that the ARR milestone has largely been driven by the startup’s continuous product innovation and customer support.
“I think we’ve probably spent four times the industry average in support, and we’ve had 98% customer satisfaction scores throughout our history or better,” he said.
Founded in 2013, NinjaOne offers patch management, backups, remote monitoring and management, endpoint security, and more under a unified software system rather than multiple siloed tools.
Co-founder and CEO Sal Sferlazza said in a statement that as opposed to legacy tech, NinjaOne’s “multi-tenant-native architecture can innovate faster” to generate several software solutions at once.
The company snagged a $5 billion valuation after a $500 million funding round led by Iconiq Growth and CapitalG, Alphabet‘s venture capital arm, in February 2025.
Matarese said customers, which include IT departments and managed service providers, have reported a 50% reduction in endpoint management and support costs and a 20% boost in staff retention after adopting NinjaOne.
“About 75% of our customers replace four tools or more when they use Ninja,” he said. “The less tools you have, the more everything is unified, the better everything works.”
He added that the company expects another 60% to 70% in revenue growth for 2026 and plans to launch five to six additional products over the next year, some of which may incorporate artificial intelligence.
Although the AI boom has helped several tech companies reach record highs, investors have expressed concern that the cloud software industry may be eaten by AI agents instead.
Matarese, however, said his startup intends to approach AI as an opportunity rather than as competition.
In October, NinjaOne rolled out its Patch Intelligence AI feature, which provides AI-driven insights to help IT teams manage Windows patches. Matarese said that more artificial intelligence features are likely to follow.
“I think AI is a tool that the best SaaS [software-as-a-service] companies are going to use to improve their offerings,” he said. “I think the true value in AI comes from augmenting human judgment, not replacing it.”
