Microsoft CFO Amy Hood warned workforce not to ‘build a gold toilet’

Microsoft CFO Amy Hood warned workforce not to ‘build a gold toilet’


From remaining, Tim Stuart, main fiscal officer of Xbox at Microsoft Phil Spencer, Microsoft’s CEO of gaming and Microsoft finance main Amy Hood arrive to court in San Francisco on June 29, 2023.

David Paul Morris | Bloomberg | Getty Illustrations or photos

Microsoft’s finance main advised employees not to “establish a gold rest room” throughout a 2018 meeting, in accordance to email messages that arrived up through federal court docket hearings very last month above the program maker’s planned Activision Blizzard acquisition.

The quip may well invoke a 2016 social-media declare (tested false by Snopes) that previous President Donald Trump owned a sound gold rest room. Rapper MC Hammer reportedly did as well. No matter what motivated it, the reference would seem to highlight the prospective for richly valued know-how providers to establish goods just due to the fact they can, disregarding the likelihood that they would not resonate with many shoppers.

“Amy’s words and phrases from the assembly in the Tumble continue to ring in my ears – ‘don’t develop a gold bathroom,'” vice president Catherine Gluckstein wrote in a February 2019 electronic mail to Phil Spencer, CEO of gaming at Microsoft. Gluckstein is effective on promotion and the cloud-primarily based recreation-streaming assistance formerly recognized as xCloud.

A Microsoft spokesperson declined to elaborate on Hood’s remarks.

Right away prior to the rest room comment, Gluckstein outlined Microsoft’s options to test xCloud with shoppers. She famous that she was unclear on what Microsoft was trying to establish with the tests and in which the characteristic would in shape in with Xbox’s go-to-current market tactic.

“I have made that miscalculation on far too quite a few merchandise, and I’m confident every person else has far too, when we have created attributes right before we answered the main thoughts,” Gluckstein wrote.

Spencer wrote in reply that mobile avid gamers never always want to engage in a hardcore sport such as Halo on their phones when utilizing an Xbox controller above Bluetooth.

“This is making the gold seat (for our existing TAM),” Spencer wrote. “It won’t aid us mature.”

Probably Microsoft ought to cease what it was doing and start off finding up intellectual house and releasing cell video games, or it could purchase a cell match publisher this kind of as Nexon, Spencer included.

When Gluckstein responded, she questioned about lesser sorts of in-property enhancement that Microsoft could take a look at.

“What struck me is are we attempting to operate one particular fantastic experiment when maybe we should be running a number of ‘ceramic toilet’ experiments (lesser scope, more scrappy),” Gluckstein wrote. “Would this be a improved way to transfer on from ‘guessing.’ Are we pushing ourselves to discover the buyer WHY fast adequate?”

Microsoft moved ahead with xCloud beta screening in late 2019. But in excess of five times of court hearings in June, Microsoft executives testified that xCloud, now acknowledged as Xbox Cloud Gaming, has failed to turn into a viable option to PCs or Microsoft’s Xbox consoles, in which video games can operate locally. Earlier this yr Google shut down Stadia, its acquire on recreation streaming.

Microsoft has not specified up on cloud gaming. But it really is also decided on to mature via dealmaking. Very last calendar year the organization declared its intent to invest in Activision Blizzard, which makes cell strike Candy Crush Saga, for $68.7 billion. A federal judge will decide if Microsoft can close the transaction, inspite of objections from the Federal Trade Fee. British regulators have also tried out to block it.

Read through the e-mails from Spencer and Gluckstein relating to Hood’s “gold rest room” reviews under.

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