Digital employees, AI bootcamps: America’s oldest bank is spending billions on tech

Key Points

BNY has 134 new so-called “digital employees.” These workers are focused on specific repetitive tasks, which can free up human employees for other duties.
The bank spent about $3.8 billion on technology in 2025, or roughly 19% of its revenue – the highest proportion among its peers, according to data collated by CNBC.
An analysis by Goldman Sachs identified BNY as one of the companies that could see sizable benefits from artificial intelligence.

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