An inside view of Newark Airport as travelers are facing eight straight days of massive delays, United Airlines canceling routes and staffing shortages in Newark, New Jersey, United States, on May 06, 2025.
Mostafa Bassim | Anadolu | Getty Images
Airline websites, including Delta Air Lines and United Airlines, were disrupted during Monday’s disruption of Amazon Web Services, the massive cloud-computing provider, with some customers complaining they were unable to access flight check-in functions or their reservations.
At 5:27 a.m. ET, Amazon said: “We are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information.”
The company confirmed “increased error rates and latencies for multiple AWS services in the US-EAST-1 Region,” earlier on Monday on its AWS dashboard.
The airlines didn’t immediately respond to requests for comment.
Some reservations weren’t showing up on airline apps, while customers complained on social media that they couldn’t check in or drop off bags.
A massive CrowdStrike outage in July 2024, due to a botched software update, took thousands of Microsoft Windows systems offline, disrupting air travel and other industries around the world. Delta said the disruption forced it to cancel more than 5,000 flights and cost it more than $500 million in revenue and compensation for passengers, among other expenses.
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