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Amazon purchaser service reps this weekend have been handling a wave of inquiries from consumers who acquired suspicious and complicated e-mail confirmations about gift card purchases they experienced not built.
Buyers on social media stated they were being despatched three consecutive e-mails, some Saturday night and other folks Sunday early morning, thanking them for their purchases of Google Play, Mastercard and Inns.com reward cards, irrespective of hardly ever having acquired them.
An Amazon shopper assistance agent said that the business is wanting into the result in of the defective email messages, but that accounts are risk-free and customers can ignore the messages.
“Pricey Amazon buyer,” a single of the e-mails study. “Thank you for obtaining Google Engage in gift playing cards from Amazon.com.”
The Amazon e-mails also contained a warning towards gift card cons: “There are a wide range of ripoffs in which fraudsters consider to trick other folks into shelling out with present cards from effectively-regarded makes.”
Aspect of just one of the e-mails that was sent to a amount of Amazon clients about the weekend, falsely confirming reward card purchases that had not been designed.
Photo courtesy of Dan Mangan.
The messages remaining buyers puzzled and alarmed that a hacker might have obtained entry to their monetary data and bought individuals gift playing cards.
“Many thanks for the early AM coronary heart assault Amazon. Who requires caffeine?” 1 consumer wrote in a Fb article right after getting the faulty emails.
Just one Amazon shopper services agent on Sunday morning explained the enterprise been given three phone calls in a row about the e-mail challenge. The automatic purchaser assistance bot explained that there were being “for a longer time than regular wait around situations” in the phone queue.
“So much, we will not have any further information relating to the message, but rest assured that we are functioning on getting to the lead to,” reported an additional purchaser services consultant. “I’m seriously sorry to all all those consumers who acquired this kind of email and that this induced them alarm. But relaxation confident that each individual account right here is secure and in the meantime, we can just tell them to just disregard the concept.”
One Reddit person mentioned that an Amazon representative stated the mishap as “improperly worded e-mails intended to alert shoppers about likely ripoffs.”
A spokesperson for Amazon did not immediately respond to a ask for for comment.
— CNBC’s Dan Mangan contributed reporting.
