United Airlines grows highest-end Polaris airport lounge by 50% in battle for wealthy customers

United Airlines grows highest-end Polaris airport lounge by 50% in battle for wealthy customers


United Airlines Polaris lounge in Chicago

United Airlines

United Airlines‘ top-tier airport lounge reopened in Chicago on Tuesday, featuring a 50% larger space and Crate & Barrel furnishings as carriers’ battle for higher-spending customers becomes more crucial.

The 25,000-square-foot-Polaris lounge is in Terminal 1 at United’s home hub, Chicago O’Hare International Airport. It has seating for 350 passengers, six additional bathrooms, a second “speakeasy-style” bar and 50 seats for sit-down dining.

United opened its first Polaris airport lounge in 2016 along with its new long-haul, business-class cabin of the same name. The lounge is reserved for customers flying internationally in the Polaris cabin, and its debut created a two-tiered lounge system with the airline’s more common United Clubs. That tiered model was also adopted by American Airlines and last year, Delta Air Lines.

United Airlines’ “speakeasy” bar at its new Chicago Polaris Lounge.

United Airlines

Airlines have been revamping their lounges to accommodate more and more customers who qualify for entry with popular credit cards, elite frequent flyer status or just by buying more expensive tickets. Carriers have said that premium-class travel has remained resilient while bookings in the back of the plane have come up light this year.

United is also expanding its Polaris lounge at Newark Liberty International Airport in New Jersey, which will open in June, Aaron McMillan, United’s managing director of hospitality programs, told CNBC. It is also is doing some “early design work” for a possible Polaris lounge at its hub in Denver.

McMillan said the carrier did see “some some tight spots during the day where the lounge was near capacity” in Chicago last summer, though plans to grow the lounges have gone back years.

In addition to expanding its main United Club lounges, the airline has also opened grab-and-go lounges in Denver and Houston to help with overcrowding at larger facilities and to offer a product to time-pressed travelers.

The rise of airport lounges



Source

Auto executives are hoping for the best and planning for the worst in 2026
Business

Auto executives are hoping for the best and planning for the worst in 2026

U.S. President Donald Trump and CEO of Ford Jim Farley clap, as President Trump visits a Ford production center, in Dearborn, Michigan, U.S., January 13, 2026. Evelyn Hockstein | Reuters DETROIT — The only consistency has been inconsistency for the U.S. automotive industry during the first half of this decade — a trend that’s expected […]

Read More
Sen. Warren blasts CFPB director for undermining Trump’s credit card affordability push
Business

Sen. Warren blasts CFPB director for undermining Trump’s credit card affordability push

U.S. Senator Elizabeth Warren (D-MA) and Director of the United States Office of Management and Budget, Russell Vought. Kevin Mohatt | Kevin Lamarque | | Reuters Sen. Elizabeth Warren on Friday accused the acting head of the Consumer Financial Protection Bureau of undermining President Donald Trump’s stated push to make credit cards more affordable, according […]

Read More
Why a niche category of CRE lending is suddenly seeing record deals
Business

Why a niche category of CRE lending is suddenly seeing record deals

Wepro | Moment | Getty Images A version of this article first appeared in the CNBC Property Play newsletter with Diana Olick. Property Play covers new and evolving opportunities for the real estate investor, from individuals to venture capitalists, private equity funds, family offices, institutional investors and large public companies. Sign up to receive future editions, straight […]

Read More